Refund & Return Policy
Overview
At ORIVA, we are committed to providing a great shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in the original packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalized or custom-made products
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Perishable goods (if applicable)
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Hygiene or personal care items
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved:
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Your refund will be processed within 5–10 business days
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The refund will be issued to your original payment method
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card provider (processing time may vary)
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at:
📧 orivastr@gmail.com
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
📧 orivastr@gmail.com
Shipping Returns
Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with clear photos of the issue.
We will offer:
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A replacement, or
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A full refund
Order Cancellation
Orders can be canceled within 24 hours of purchase. After this period, the order may already be processed and cannot be canceled.
Contact Us
If you have any questions about this policy, contact us:
📧 Email: orivastr@gmail.com
🏪 Store: ORIVA