Returns and Exchanges
If you still have questions, please write to us at
Not satisfied with your purchase?
ORIVA has you covered!
You can return any of your purchases within 30 days.
After we receive your request, you will get a confirmation email. Then, we will process your refund within up to 5 business days.
You will be notified by email once we have issued the payment. Make sure that the shipping tracking method(s) have been properly updated to avoid any delays in the processing time.
How to make a return
All you need to do if you want to return an item purchased from ORIVA is send an email to our support team at orivastr@gmail.com. Then, you will receive information about the next steps. Our team will help make the process quick and easy!
EXCHANGES AND PRICE MATCHING
We do not offer exchanges or price matching, but we have a 30-day return policy that you can follow for the items in your order. Visit our website to place a new order for your desired items.
Please note that, depending on your location, we may not refund the original shipping costs.
Remember !
To be eligible for a refund, items must be in perfect condition with their original tags attached.